Refund policy

Last updated: October 19, 2026

60-DAY MONEY-BACK GUARANTEE

Use Calore Relief in your own shower for up to 60 days from delivery. If it isn't for you, email us within those 60 days and we'll refund you in full. You don't need to send it back.

HOW TO ASK FOR A REFUND

Email customercare@calorerelief.com with your order number. A line about why is welcome but optional.

• We reply within 1 business day and issue the refund to your original payment method within 5 business days of approval.
• Your bank or card provider may take another 3–10 business days to show it.
• The refund covers what you paid for the products and any shipping you paid.

WHAT THE GUARANTEE COVERS

• The Calore Relief Shower Filter and Replacement Cartridges bought on calorerelief.com.
• The no-return guarantee applies once per customer. Later orders are still covered for damaged, defective or wrong items (below).
• Products bought from other sellers or marketplaces aren't covered.

DAMAGED, DEFECTIVE OR WRONG ITEM

If your order arrives damaged, has a defect, or isn't what you ordered, email us a photo within 60 days of delivery. We'll send a free replacement or refund you in full, your choice.

CANCELLING AN ORDER

You can cancel at any time before your order ships by emailing us, and we'll refund you in full. Once it has shipped, the 60-day guarantee applies.

WHAT ISN'T COVERED

• Requests made after the 60-day window.
• Damage caused by misuse, tightening with tools, or modifying the product.
• Wholesale or bulk orders (handled case by case).

PLEASE CONTACT US FIRST

If something's wrong, email us before opening a card dispute. We're usually faster, and you won't need to return anything.

YOUR LEGAL RIGHTS

This guarantee is in addition to any rights you have under the consumer laws where you live. It doesn't limit them.

CONTACT

customercare@calorerelief.com. We reply within 1 business day.