Shipping policy
Last updated: October 25, 2026
WHERE WE SHIP
We ship to the United States and to the other countries listed at checkout. The delivery times below are for U.S. orders; other destinations usually take longer.
SHIPPING COST
Free standard shipping on every order.
PROCESSING TIME
Orders are processed within 1–3 business days of payment. Orders placed on weekends or holidays start processing the next business day.
DELIVERY TIME
U.S. orders ship from a U.S. warehouse with tracking and usually arrive 3–7 business days after dispatch, so most orders are at your door within about 5–10 days of ordering.
MULTIPLE ITEMS
If you order a filter and cartridges together, they may arrive in separate packages.
TRACKING
When your order ships, we email you a tracking number. Tracking can take a day or two to show its first update.
IF WE CAN'T SHIP ON TIME
If we can't ship your order within the time above, we'll email you with a new estimate and the choice to cancel for a full refund.
LOST, LATE OR DAMAGED ORDERS
Email us with your order number if:
- tracking shows no movement for 7 business days,
- your order hasn't arrived within 15 business days of dispatch, or
- it arrives damaged.
Add a photo if it's damaged. We'll send a replacement or refund you in full, your choice.
DUTIES AND TAXES
For orders outside the U.S., your country may charge import duties or taxes on delivery. Those are the recipient's responsibility unless they're shown and collected at checkout.
WRONG ADDRESS
Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours and we'll fix it before the order ships. We can't redirect an order once it has shipped.
CONTACT
customercare@calorerelief.com. We reply within 1 business day.