Privacy policy
Privacy Policy
Last updated: May 31, 2026
At Calore, we respect your privacy and only collect the information needed
to run our store, fulfill your orders, and give you a useful experience.
This policy explains what we collect, why, and the choices you have.
INFORMATION WE COLLECT
When you visit our website or place an order, we may collect:
• Information you give us — your name, email address, shipping and billing
address, phone number, payment details, and any messages you send us.
• Information collected automatically — your IP address, browser type, device
information, the pages you visit, links you click, and how long you stay.
This is collected through cookies, pixels, and similar tracking technologies.
• Order and account history — purchases, returns, refunds, and customer
service interactions.
HOW WE USE YOUR INFORMATION
We use your information to:
• Process, fulfill, and deliver your orders
• Send order confirmations, shipping updates, and customer service replies
• Send marketing emails and promotions (where you've opted in — you can
unsubscribe at any time)
• Show you relevant ads on platforms like Facebook, Instagram, TikTok, and
Google, and measure the performance of those ads
• Improve our website, products, and customer experience
• Prevent fraud, abuse, and security issues
• Comply with legal obligations
COOKIES, PIXELS, AND TRACKING
Our website uses cookies, pixels, and similar tracking technologies — both
our own and from third parties including Meta (Facebook/Instagram), Google,
TikTok, and Shopify — to:
• Remember your cart, login, and preferences
• Measure how visitors use our site
• Show relevant ads and measure ad performance
• Retarget visitors who didn't complete a purchase
You can disable cookies in your browser settings, but parts of the site may
not work properly. You can also opt out of ad personalization through tools
like Your Ad Choices (US) or YourOnlineChoices (EU).
SHARING YOUR INFORMATION
We share your information only with the parties needed to operate our store
and our advertising, including:
• Payment providers (e.g., Shopify Payments, PayPal, Stripe)
• Shipping and fulfillment partners
• Our ecommerce platform (Shopify)
• Email, SMS, and customer service tools
• Analytics and advertising platforms (Meta, Google, TikTok)
We do not sell your personal information to third parties.
DATA RETENTION
We keep your information only as long as necessary to fulfill orders, provide
support, and meet legal, tax, and business requirements.
YOUR RIGHTS
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your information
• Object to or restrict certain uses of your information
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of your personal information (California
residents under the CCPA / CPRA)
To make a request, email us at the address below. We respond within 30 days.
INTERNATIONAL VISITORS
If you visit our site from outside the country where our servers are located,
your information may be transferred, stored, and processed in another country.
By using our site you consent to that transfer.
CHILDREN
Our site is not intended for anyone under 18. We do not knowingly collect
information from children. If you believe we have, contact us and we'll
delete it.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "last updated" date
at the top will reflect the most recent revision. Significant changes will be
flagged on our website.
CONTACT
For any privacy questions or requests, email us at:
customercare@calorerelief.com
We respond within 1 business day.